“Utah Scientific was born to serve the Broadcast industry, great benefits, long-tenure employees, great place to make career roots!”

Position available: Customer Service Broadcast Field Engineer

The requirements listed below are representative of the knowledge, skill, and/or ability required. Looking for energetic, talented people who share our passion for the broadcast equipment industry and want to join us in serving this dynamic, growing market. The candidate should live locally or be willing to move, company is based in Salt Lake City, UT. The right candidate will be given the opportunity to grow. To learn more about Utah Scientific Inc. go to www.utahscientific.com

REQUIRED EDUCATION and/or EXPERIENCE: Associate degree or equivalent experience (5+ yrs. experience in the Broadcast industry is a MUST). Individual should be self-driven, requiring little direct supervision. Must be proficient in Excel, Word, and PowerPoint applications.

SUMMARY: Most of your time will be spent fielding customer service calls, troubleshooting equipment, training customers, and commissioning systems. Performing the duties below will execute this job.

ESSENTIAL DUTIES AND RESPONSIBILITIES:(Includes the following, other duties may be assigned.)

• Customer service phone support on HD/SD-SDI video/audio routing and master control systems; including troubleshooting, training, analyzing, and configuring systems of the above-mentioned equipment.
• On-site system commissioning and training per customer request.
• Make emergency customer visits as needed.
• Create, build, and configure custom systems for all types of Utah equipment as requested.
• Become proficient on all current Utah Scientific hardware and software.
• Have a basic understanding of interfacing all Utah equipment including legacy gear.
• Strong interpersonal communications skills both written and verbal.
• Interface with manufacturing, engineering, and sales to resolve customer issues.
• Provide feedback for product improvement and new product development.
• Work with other departments to reach positive outcomes.
• Ability to manage various situations of varying levels of priority.
• QUALIFICATIONS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and or abilities required.

TRAVEL: Travel expectations for this job are 50% (once training is complete). Trip reports are required after each trip.

ACCOUNTABILITY: Timely expense and activity reports and maintaining expenditures within approved budget. Achieve an acceptable level of customer satisfaction.

SALARY: $50,000-$70,000 (Negotiable, based on skill level)

BENEFITS: Rich benefits package includes: medical (with HSA or company funded HRA), dental, vision, life, AD&D, LTD, STD, flex spending, simple IRA (with company match), telemedicine, PTO, holiday pay, and other supplemental benefits.