Product Support

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Unmatched Service

Utah Scientific wants to do everything in our power to make your experience with our products the best that it can be. We start by backing every product with the best warranty in the industry – 10 years for most product lines. We then provide 24/7 access to our customer support team, remote assistance, on-site training, manuals, and training videos. Let us know how we can help you today!

10 Year
Warranty

24/7 Support
Team

Remote
Assistance

On-Site 
Training

Manuals &
Training Videos

What do you need help with?

Warranty support, configuration, software updates

For questions about warranty support, configuration, software updates, and pre-purchased commissioning and training you can reach us at the following numbers:

Phone: +1 (801) 575-8801

Toll Free: (800) 447-7204

Email: service@utahscientific.com

Emergencies

For Emergencies after normal business hours call and leave a voice message if someone does not answer your call. We will call you back as soon as possible.

Phone: +1 (801) 575-8801

Toll Free: (800) 447-7204

Remote Assistance

Let one of our service experts help you with configuration, software updates, and more.

Step 1:

Contact our service team via phone or email:

Phone:
+1 (801) 575-8801

Toll Free:
(800) 447-7204

Email:
service@utahscientific.com

CALL SUPPORT LINE

Step 2:

When prompted, visit support.utahscientific.com to access remote assistance.

support.utahscientific.com

Manuals & Training Videos

View our product manuals

View our product training videos

The Only No-Fee 10-Year Hardware Warranty in the Industry

Utah Scientific set the benchmark for the broadcast industry with the only no-fee 10-year hardware warranty. That’s how confident we are in our products and how strongly we feel about keeping our customers happy.

What Our Customers Have To Say About Us

“As a well-known provider of dependable, worry-free routers with the world’s best warranty, Utah Scientific was an easy choice to supply the routers for this value-added solution.”
– Peter Schut, Senior Vice President, Media Infrastructure, EVS

“Based on our ongoing and successful partnership with Utah Scientific, we already have firsthand experience with the company’s engineering excellence, product reliability, and first-rate service and support.”
– Todd Mason, Founder and CEO, BMG (Broadcast Media Group)

“Utah Scientific has outstanding brand recognition in the studio and mobile broadcast markets and a stellar reputation for reliability, longevity, and customer service.”
– Michel Suissa, Managing Director of Professional Solutions, The Studio-B&H

“The new Utah Scientific system has made a huge difference in our production capabilities, allowing us to handle five times the programming output of the old facility.”
– David Finer, Manager, City Channel Pittsburgh

“The first and most important element in our decision to renew with Utah Scientific was our current router's dependability. It ran 24/7, 365 for nine years, with no failures: whether power supply failures or control failures. There was never a need to reboot the router.”
– Craig Jutson, City of San José

“The UTAH-400 was a great choice for the upgrade. Not only does the router come with Utah Scientific’s no-fee, 10-year warranty — unheard of in the broadcast industry — but it’s based on a unique hybrid signal architecture that offers a single platform for all types of signals, including those used in IP networks.”
– Chuck Heffner, Digital Video Group

Please reach out with any questions.

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