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FYI: Phone Support Maintenance

One thing we pride ourselves on here at Utah Scientific is our 24-hour support included with our signature 10-year hardware warranty. Any time of day or night, our customers can reach out via phone, email, or remote desktop support for award-winning customer service, and we’re always looking for ways to optimize and improve that service.

 

But some improvements come with growing pains, so we’re making you aware in advance that our phone service might be briefly interrupted (for approximately 20 minutes) during the following days and times:

 

02/17/2026 11:00 PM (MT) 02/18/2026 02:00 AM (MT) 3 hours
02/24/2026 11:00 PM (MT) 03/06/2026 03:00 AM (MT) 4 hours
03/02/2026 11:00 PM (MT) 03/05/2026 03:00 AM (MT) 4 hours
03/03/2026 11:00 PM (MT) 03/04/2026 03:00 AM (MT) 4 hours
03/04/2026 11:00 PM (MT) 03/03/2026 03:00 AM (MT) 4 hours
03/05/2026 11:00 PM (MT) 02/25/2026 03:00 AM (MT) 4 hours

 

The good news is, our customer support team is still ready and standing by to assist you during those hours! If you find that your phone call is not connecting, send us an email to service@utahscientific.com and we’ll reach out right away to help. Thank you for your patience during this maintenance.

What Our Customers Have To Say About Us

“As a well-known provider of dependable, worry-free routers with the world’s best warranty, Utah Scientific was an easy choice to supply the routers for this value-added solution.”
– Peter Schut, Senior Vice President, Media Infrastructure, EVS
“Based on our ongoing and successful partnership with Utah Scientific, we already have firsthand experience with the company’s engineering excellence, product reliability, and first-rate service and support.”
– Todd Mason, Founder and CEO, BMG (Broadcast Media Group)
“Utah Scientific has outstanding brand recognition in the studio and mobile broadcast markets and a stellar reputation for reliability, longevity, and customer service.”
– Michel Suissa, Managing Director of Professional Solutions, The Studio-B&H
“The new Utah Scientific system has made a huge difference in our production capabilities, allowing us to handle five times the programming output of the old facility.”
– David Finer, Manager, City Channel Pittsburgh
“The first and most important element in our decision to renew with Utah Scientific was our current router's dependability. It ran 24/7, 365 for nine years, with no failures: whether power supply failures or control failures. There was never a need to reboot the router.”
– Craig Jutson, City of San José
“The UTAH-400 was a great choice for the upgrade. Not only does the router come with Utah Scientific’s no-fee, 10-year warranty — unheard of in the broadcast industry — but it’s based on a unique hybrid signal architecture that offers a single platform for all types of signals, including those used in IP networks.”
– Chuck Heffner, Digital Video Group

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