When to Update Software or Firmware

Is it necessary? Well…that depends. In some cases, it is important to upgrade, for example: Sometimes a new known issue with the component is discovered prompting the need for an update to fix it.  In other cases, an update may be optional. This typically happens when a new feature is developed and released. Other times it might not be needed at all!  We are always happy to check the release notes for a product to determine if there is in fact an upgrade and if we find one we can help you determine if it is necessary or not.

How Are we Notified?

Typically, Utah Scientific does not notify all our customers whenever a new release is available. When a product is shipped we ensure that it has the latest version installed. Unless an issue comes up with that component shortly after release or a new feature is developed and released down the road, no update is ever truly necessary. Since updates typically aren’t a major need, we don’t publish them on our website or make huge release announcements. If you are curious about the existence of an update or availability at any time, we recommend contacting our service department.

How are Updates preformed?

When we provide an update, it can be done a few ways. Depending on the component and level of complexity, this can be as simple as sending a file to you via email or as complex as having one of our service engineers remote in and perform the update. Either way all you need to do is sit back and speak with our service team to determine what will work best.

Is There a Cost?

Depending on the warranty and service plan that the component is under it may require a fee for updating any software and firmware. There are some components that would require replacement hardware that would incur additional costs to update to current versions. 

Randy Rose

For non-emergency inquiries, normal business hours are 8 a.m. to 5 p.m. MST (-7 GMT).

Tel: +1 801-575-8801
U.S. Toll Free +1 800-447-7204
Email: service@utahscientific.com

Click Here to Request a Call