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Utah Scientific Announces New Extended Warranty Program

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SALT LAKE CITY Feb. 2, 2017 — Utah Scientific today announced the launch of an all-new extended warranty program, on video routers and other products, to supplement its industry-leading 10-year warranty. Now, new and existing customers will be able to extend the warranty to ensure facility uptime and business continuity.


“Over the past 40 years, we have protected Utah Scientific products and our customers not only with world-class technical support, but also with an automatic 10-year warranty — virtually unheard of in the industry,” said Tom Harmon, president, Utah Scientific. “As a testament to the long life of our systems, several customers have requested the ability to extend their coverage beyond the standard 10 years. In response, we’re announcing three new options for extended support services.”


Available to customers whose initial warranties are due to expire, the three new extended warranty options include:

  • Basic Extended Warranty, covering return and repair or replacement of defective products and 8 a.m. to 5 p.m. (U.S. Mountain Standard Time) customer support, Monday through Friday. Customers may purchase either the one-year option or the three-year option.
  • Enhanced Extended Warranty, with advanced replacements and 24/7 customer support. One-year and three-year options available.
  • Valued Customer Buyback. With this option, customers may receive credit towards the purchase of a new system with updated technology and a new 10-year warranty. Customers may contact their Utah Scientific sales representatives for more information about new system pricing and the buyback value of the legacy system.


“Our customers are the reason for Utah Scientific’s success,” Harmon said. “The new support options are just the latest example of our commitment to providing exceptional products and outstanding support to ensure that our customers receive the best-possible experience with Utah Scientific.”


Customers can get pricing for the extended warranties from their regional sales managers.

What Our Customers Have To Say About Us

“As a well-known provider of dependable, worry-free routers with the world’s best warranty, Utah Scientific was an easy choice to supply the routers for this value-added solution.”
– Peter Schut, Senior Vice President, Media Infrastructure, EVS
“Based on our ongoing and successful partnership with Utah Scientific, we already have firsthand experience with the company’s engineering excellence, product reliability, and first-rate service and support.”
– Todd Mason, Founder and CEO, BMG (Broadcast Media Group)
“Utah Scientific has outstanding brand recognition in the studio and mobile broadcast markets and a stellar reputation for reliability, longevity, and customer service.”
– Michel Suissa, Managing Director of Professional Solutions, The Studio-B&H
“The new Utah Scientific system has made a huge difference in our production capabilities, allowing us to handle five times the programming output of the old facility.”
– David Finer, Manager, City Channel Pittsburgh

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